About the website
About the company
Data Protection Act
Website security
How are members of this website being verified?
Advertising policy

Website Features
Search
New Members
Members Online
VIP
Visitors
Hotlist
Blocked
Chat
Home
Search
My messages
What's new
My profile
Settings

Your Profile
Useful tips when creating a profile
Is my profile censored?
How long does it take to get my profile approved?
When I will be shown on the search results?
How do I make changes in my profile?
How do I upload my picture?
How do I get a VIP profile?
How do I stop email notifications to my external mailbox?
How do I change my email address?
How do I change my password?
How do I delete my profile?
Safety tips

Membership subscription
What is the difference between free member and paid member?
How I can get Gold or VIP membership for free?
Get Laid Guarantee
How long does it take to get my membership activated?
How do I cancel recurring billing?
My username/password is not working?
How to contact Customer Support team?
What if I have technical issues with this website?
Why have you deleted my account?

About the website

About the company

The FWB Site is a part of a major dating network called Dating Factory. Our system has incorporated years of design experience in online dating and latest WEB2 methodology to create safe, enjoyable and easy to use dating websites. Our main priority is to keep our end users happy. Advanced technology and communication tools give you instant access to millions of members worldwide and hundreds near to you. Extensive search criteria help you to find exactly what you are looking for. We are constantly adding new features and we would appreciate your feedback about the ones you like the most. We want you to feel comfortable in our growing dating community, our experienced team is with you 24/7 offering support, help and advice. Please feel free to Contact us any time.

Data Protection Act

Dating Factory, as part of SAOC T/A Tyche Technologies SA, is regulated by the Swiss Federal Data Protection Act and Schengen Data Protection Act (DPA).

This Act is to protect the personal data and the fundamental rights of those individuals about whom data is processed.

Website security

Your personal data is stored on the secured servers located in one of the countries of the European Union. It will not be sold or disclosed to any third party. Your contact information will be used only for the purpose of providing the service that you agreed to in fwb-site.com's terms and conditions.

When you submit your credit card information, it gets passed through a secure connection to the payment provider. Your card gets authorized only for the payment you choose yourself on the website.

All communication between the members of the website is private, secure and not moderated. This is your right to report other members who may abuse the system and their profile will be deleted immediately.

New members' profiles go through manual approval prior to activation.

How are members of this website being verified?

Members of this website are verified using a few different methods:

Automated moderation and restrictions to high risk geographical areas
Email address verification
Manual moderation of profile description and media content submitted to the website
Deletion of members who are reported, by other users, as violating site rules or creating illegal content in their profile or messages.

Some members may be asked to provide personal ID to verify card payment.

Advertising policy

Dating Factory reserves the right to advertise on the The FWB Site pages, new website features, promotions and products to improve user experience. Third party advertising is allowed in designated areas of the website and emails.

Website Features

Visitors – these are members who took an interest and looked into your full profile. Contact them while you are still fresh in their mind and you can get to know each other.

Hotlist – add members whom you really like into this category and they will receive notification that you have a strong interest in them. Who knows, they may like you too.

Blocked – not everyone is the same – useful feature if your profile becomes too popular and you want to restrict whom you want to talk to.

Chat

Chat with other members, all your communication is stored securely including all your received, sent and deleted messages.

Here are all of the ways you can get to know other members:

Message someone to get to know them better

Icebreaker is your personalised introductory message. Your profile gets lots of visibility and your matches know that you're interested.

Summary keeps you updated with your events and your matches' updates

Profile Info request will be sent by members when they want to know more about you

Profile photo request will be sent by members when they want to see your photo

Home page is the best place to start your journey at fwb-site.com. Here you can see the list of new members matching your search criteria. You will also see notifications of your matches' activity as well as messages related to important events and offers relevant to your needs.

Search tab will give you the ability to create and filter lists of online members, new members, those who recently updated their profiles, as well as all those matching your search criteria. By using the 'Edit Search' options you can refine your search criteria to get more matches or make the matches more relevant.

My messages area will show all of the chat messages you have sent and received.

What's new page will show you the list of members who visited your profile (Viewed me tab) and also those who find you sexy and added you to their Hotlists (My Admirers tab).

My profile page lets you edit your profile information, add and edit your pictures and see which members you added to your Hotlist.

Settings page will let you modify your e-mail address and settings, personalize your password and change your language settings. You will also find your list of blocked members here.

Your Profile

Useful tips when creating a profile

Do you know that interesting profiles with a picture and extensive information attract 20 times more interest than poorly written ones without a photo?

We would recommend putting your real age and the most recent picture on the profile. It does not have to be professional picture, natural ones attract better reaction. At the end of the day this is how you look in real life and this is exactly how your future partner will see you.

Take your time to write a description. Try to write what you think. Your profile is your digital self – make it as close to your real self as possible.

Other members would like to know what your expectations are. Try not to be too precise, leave a bit to chance but still give a good impression of your ideal match. It will help to avoid people whom you are not really interested in at all.

Fill in all the additional criteria which you think are relevant to you. This will help us to send you updates with more accurate matches and also will give very useful information about you to other members.

Presenting yourself well is the first step towards success on the The FWB Site

Is my profile censored?

Yes, each new or updated profile goes through a manual moderation process. We do not moderate your personal information. We only check that the profile does not contain illegal or abusive content in the pictures or profile description. The Data Protection Act does not allow us to show your personal contact details to the general public. You can exchange this information in one-to-one communication with site members.

How long does it take to get my profile approved?

We aim to approve profiles within 2 hours but it can take up to 24 hours in the busiest time and weekends. Please be patient, our moderation system is in place to ensure secure and enjoyable experiences on the The FWB Site

When I will be shown on the search results?

Your profile will be shown on the search results straight after it is approved. You will receive email notification from our team notifying you exactly when this happens.

How do I make changes in my profile?

Making changes in your profile is quick and easy. Go to My Profile, click on the Edit button, add or change any information and save the changes. Please note that any new pictures and updated profile descriptions will go through our moderation process and it may take a few hours to get approved.

Uploading your picture is just getting easier! You can now upload a photo straight from your webcam in a click of a button. Click here.

How do I upload my picture?

Go to My photos, choose file from your device and click on Upload photo button.

Please note that any new pictures will go through our moderation process and may take a few hours to get approved. You will receive an email notification when changes become active on the website.

How do I get a VIP profile?

VIP profile is an option that is available to Gold members only. First subscribe to Gold to be able to communicate to as many users as you want and then get yourself noticed. You can buy both options together in a discounted package. Having a VIP profile will allow you to be advertised on others members homepages and highlighted on the general search results. Your emails also will be highlighted in other members' mailboxes.

Get VIP profile now >>

How do I stop email notifications to my external mailbox?

Receiving notifications from our website to your external mailbox is one of the essential features to keep you updated about your new matches, people who are interested in you, special offers and useful dating tips. We would strongly recommend you keep this option active and make sure that you have your spam filters adjusted to allow emails from The FWB Site's system. If for whatever reason you still want to stop email notifications, you can easily do it using the direct link at the bottom of each email or go to Settings >> Email settings page.

There you can make changes to two different types of emails – New matches notifications and other site notifications, news & offers. Choose the relevant option and save changes to your profile settings.

How do I change my email address?

Keep your email communication with other members private. You can change your email address at any time by going to Settings page. We will send you a new password to confirm your email address. Please, go to your new external mail box and login to the site using your new login information for the changes to become active.

How do I change my password?

To change your password go to Settings page. Make the changes and click ‘Update’ to activate your new password.

How do I delete my profile?

If you decide to leave The FWB Site because you have found someone or just want to have a break you can delete your profile by going to Settings >> My Membership and click on the Delete profile button. We would really appreciate your feedback on why you are leaving to help us improve our service. Please note that your profile cannot be deleted before all active membership subscriptions are suspended.

Safety tips

A Dating site is an exciting place to be and it can be an even greater experience if you keep few simple rules in mind while communicating with other members.

Try to find out as much general information about the person as possible before going on the first date.
Get his/her home address or telephone number and try to verify it.
Tell one of your close friends where and when you are going on a date.
Try to arrange your first date somewhere public and familiar to both of you.
Be cautious if asked too much information about your income.
Never send any money to anyone before you meet them.
Contact us and report the member if you feel that his/her behaviour on the site looks suspicious.

Membership subscription

What is the difference between free member and paid member?

The FWB Site has two types of membership – Free Trial and Gold. Gold members can subscribe to VIP.

Free members can:

create and update your own profile
add or remove photos to your profile
search and browse other profiles
chat with VIP members
add members to Hotlist and Blocked
update profile settings
receive latest matches by email

Gold members can:

have all the features that Free members have
chat with all other members
view other members' full profiles
see who has visited your profile
view photo galleries of your matches
see full size versions of photos
enjoy priority listing on other members' home page and in their search results
become a VIP

VIP members can do everything a Gold member can do plus:

have all the features that Gold members have
make your profile stand out from the crowd
have your profile highlighted in search results and galleries
be featured on other members' home pages
get your messages highlighted in members' mailboxes
allow free members to view your complete profile
allow free members to reply to your messages

Get Laid Guarantee

We guarantee that you will get laid or we will give you 1 month for free!
We have a great insight into what works on this site and how to make it work for you. And for that reason we are willing to guarantee you will get some action. Our guarantee to you is that you will get laid within 3 months as long as you follow these simple rules:

Maintain a Gold+VIP account status for 3 months
Log in at least once a week
Send at least 3 emails each week
Have at least 3 photos of yourself uploaded and have a completed description

If you follow the rules and don't get laid, then send an email to our Support Team, and tell us that you just couldn't get laid and we will give you 1 month for free.

How I can get Gold or VIP membership for free?

We try to give everyone a chance to see the full functionality of our website. You can get Free or Discounted Gold or VIP memberships if you keep an eye on our news and special offers that are sent to your mail box or announced on the website.

How long does it take to get my membership activated?

Normally your membership gets activated instantly after you have paid. In some cases payment can be passed to our risk management team for manual activation. In this case it may take up to 24 hours to get processed and we may require your signature to confirm the payment.

Some payment methods require a long activation period, e.g. bank transfers, cash payments. Please contact our Support team if you need more detail on a specific payment method.

How do I cancel recurring billing?

Canceling your paid subscription will put restrictions on your profile and you may miss an opportunity to get to know that special someone out there. If you still want to stop billing go to Profile >> Account details >> Cancel billing, and choose the subscription you want to cancel. Then follow the procedure on the web-site.

My username/password is not working?

If you have received a system message on the screen saying that your username (email) or password is incorrect please check the following:

you are using lower case or capital letters where necessary because passwords are case sensitive
you do not have spaces at the beginning or at the end of your email address or password
you have confirmed your email address by using the activation link that was sent to your email
you have not received an email notification from your customer support team about terminating your membership.

If you still experience difficulties please contact our Customer Support team quoting your email address and website url.

How to contact Customer Support team?

Our customer support team is available for you Monday to Friday 9am to 5pm. We aim to answer all emails as soon as possible. You can contact Customer support through the form on the Contacts page, or by clicking on the relevant link placed at the bottom of every page.

What if I have technical issues with this website?

If you have technical problems while using this website, please check first to see if your computer has any technical faults or your software needs updating. If you still experience difficulties accessing some pages of the website, please make a screenshot and email it to our Customer Support team together with the name of the browser you are using. Our technical experts will contact you shortly and come up with a solution how to fix the problem.

Why have you deleted my account?

Click here to contact our support team.